At Pawdash, our goal is to provide safe, reliable, and high-quality care for your pets. To ensure a smooth experience for both clients and their pets, we've outlined the following policies and procedures. Please take a moment to read through the details below.

Dog Walks

All dog walks are customized based on your dog’s needs and energy levels.
Walks will proceed in light rain or drizzle, unless unsafe (see Wet Weather Policy).
If your dog displays unsafe behavior (e.g., aggression, excessive pulling, refusal to walk), the walk may be shortened or stopped for safety reasons. In this case, the full fee will still apply.
If the client is home at the time of a scheduled walk and no longer requires the service without prior notice, the full walk fee will still be charged.

What’s Supplied

We bring our own leads, waste bags, and treats (if permitted).
Clients are expected to supply collars or harnesses that are secure and in good condition.
For in-home pet sitting, please provide enough food, medication, litter, or other supplies for the duration of the booking.

Meet & Greets

A complimentary meet and greet is required before any new booking to ensure we’re a good fit for your pet and to review routines, behavior, and care instructions.
These typically last 15–30 minutes and are scheduled in advance at a mutually convenient time.
There is a form under the info tab you are required to fill out before the meet and greet can go ahead

Overnight Stay Pet Care

Overnight stays begin at 7:30 PM (latest) and conclude by 5:00 AM (earliest) the following morning.
Additional daytime services can be booked separately if extended care is needed (alternatively see pricing info for overnight stays).
Overnights include feeding, companionship, toilet breaks, and a morning walk or play session.
Clients are responsible for providing a safe, clean sleeping area for the sitter.

Keys & Access

Clients may choose to provide a key or access code. Keys should be tested prior to the first visit.
If key pick-up or drop-off is required outside of the meet and greet, a $10 fee applies per trip.
We recommend a lockbox for secure, easy access.
We also recommend not using a garage remote in the instance the property loses power.

Cancellations & Refunds

Standard Cancellations:
Cancellations made within 24 hours of the scheduled service will incur a 30% cancellation fee.
Overnight Bookings:
A 30% deposit is required at the time of booking to secure your overnight stay.
This deposit is non-refundable, regardless of when the cancellation occurs.
No-Shows or Last-Minute Cancellations:
If you cancel a service after we’ve arrived or are already en route, or if access cannot be gained to your home, you will be charged the full rate.

Wet Weather Policy

Walks will proceed in light rain or damp conditions unless it poses a safety risk.
In the event of severe weather (e.g., thunderstorms, strong winds), we will:
- Use the remaining walk time for indoor or covered play/enrichment.
- Or, with your approval, reschedule the service or add the remaining time to a future walk.

Fees & Payment

All payments are due in full prior to the start of the service period.
Overnight stays require a 30% non-refundable deposit at booking, with the balance due no later than 48 hours before the first night.
We accept bank transfer, payID, credit card or cash.
A $25 late fee may apply to overdue balances after 7 days.

Holiday Surcharges & Booking Requirements

A 50% surcharge applies to all services booked on public holidays.
During major holiday periods, a 3-night minimum stay may be required.
For bookings that fall between December 24 (Christmas Eve) and December 31, a $150 holiday fee is applied to the total booking.
Overnight stays during this period must begin by 7:30 PM at the latest and end no earlier than 5:00 AM the following morning.

Other Notes

We reserve the right to decline or discontinue services for pets that pose a safety risk to themselves, Pawdash, or others.
We do not accept dogs that are aggressive, unvaccinated, or have a known history of biting.
Emergency contacts and veterinary information must be up to date and provided before services begin.
In the event of a medical emergency, we will attempt to contact you first. If unreachable, we will take your pet to the nearest available vet and you will be responsible for all associated costs.

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